It is time to redfine what you consider customer service. Smiling and knowing a customer's birthday does not constitute customer serivce. You must go deeper, farther, serving your customer is about exceeding expectations. Providng for what your customer desries, and providing that which they were unaware that they desired. Satisfying needs and anticipanting wants is what customer serive is all about. In training or any business, serivce should never end at the front door. A request can become a new stream of revenue, so take the time to familiarize yourself with valued customers. Well served customers, are customers for life!
"If it doesn't make dollars, it doesn't make sense!"
Monday, November 15, 2010
Subscribe to:
Posts (Atom)
